Who Are We?
We are Curb Hunger, a charity registered in England & Wales No.1181393. We install vending machines for homeless people in key locations across the UK. We partner with local charities and organisations, working together to tackle the ever-increasing issue of homelessness. At the most elementary level, Curb Hunger’s machines provide some of the most basic necessities to the most vulnerable in our society
We are a “data controller” for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679 (“Data Protection Law”). This means that we are responsible for, and control the processing of, your personal information.
For further information about our privacy practices, please contact our Data Protection Officer by Writing to Curb Hunger, Unit 3 Old Dalby Trading Estate, Station Road, Old Dalby, Leicestershire, LE14 3NJ or emailing us at [email protected]
How we collect information about you?
We will collect personal information from you when you or your organisation enquire about our activities, partner with us or subscribe to one of our services. We want to make sure you receive the communications that are most relevant to you and to make sure that you receive the best attention when you contact us, partner us, subscribe to one of our services or make a donation be it through visiting our website or receiving emails or post.
Personal information we collect includes details such as your name, date of birth, email address, postal address, telephone number and credit/debit card details (if you are making a purchase or donation), as well as information you provide in any communications between us. You will have given us this information whilst making a donation, subscribing to a newsletter, placing an order on our website or any of the other ways to interact with us. If you do not provide this information, we may not be able to process your donation or provide goods / services that you have requested.
How we use any information we hold about you?
We use information gathered from you to process your requests, to provide you with our services, and to provide you with information relating to our services and all other services which we think you may be interested in. This includes :
Processing your donations or other payments, to claim Gift Aid on your donations and verify any financial transactions.
To enable us to provide the services or goods that you have requested.
To contact you about your donation, important news or services or goods you have requested.
To ensure compliance with the Charity Commission guidelines and legalities which require us to identify and verify the identity of supporters who make major gifts so we can assess any risks associated with accepting their donations.
To keep a record of your relationship with us.
To contact you about our work and how you can support Curb Hunger or invite you to participate in surveys or research.
We will only contact you about our work and how you can support Curb Hunger by phone, email or text message, if you have agreed for us to contact you in this manner. Occasionally we may send you information about our work by post unless you have told us that you would prefer not to hear from us in that way. You can update your choices or stop us sending you these communications at any time by contacting [email protected] or by clicking the unsubscribe link at the bottom of the relevant communication.
Storing your information
We take great care to ensure that our website operates at the highest security levels and that our suppliers are committed to best practice in digital security. All personal information and financial data is encrypted in transmission. However, the security of data transmission via the internet can never be 100% guaranteed, and data transmission is at your own risk. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.
Communications to Curb Hunger may be sent by e-mail. For ease of use and compatibility, communications (other than payments where applicable) will not be sent in an encrypted form unless you require it and provide the certification to enable us to communicate with you in that way. E-mail unless encrypted is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects we cannot bear responsibility for all communications being virus-free.
We only store information as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).
If you would like us to correct or update any information, or if you would like information deleted from our records, then please email us at [email protected]
Sharing your information
We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity. In the event that we share your information with our trusted partners and suppliers who work with us on or on our behalf to deliver our services we ensure as much as possible that the processing of this information is always carried out under our instruction. We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.
What are cookies and how do we use them?
Third party cookies – In the event that a service on our website such as a link to Youtube, Twitter or partner organisation may also place cookies on your computer. We do not take responsibility for these third party cookies.
Your communications with our teams (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.
Data protection regulations give you clear rights over how your data is used by us. You can find out more detail about your rights by visiting the Information Commissioner’s Office website’s section on individual rights. You also have the right to report concerns or complain about our handling of your data to the Information Commissioner’s Office. Details of how to do this can be found on the ICO website.